Your privacy is important to HBD Biotech(Pty) Ltd. This privacy statement provides information about the personal information that Slimlab.co.za collects and the ways in which Slimlab uses that personal information.
In compliance with The South African Protection of Personal Information Act (POPI Act) – POPIA.
This Statement sets out how your personal information will be used by Slimlaband applies to any information, including personal and special personal information, that you give to Slimlab, or which Slimlabmay collect from third parties.
It is important that you read this Statement carefully before submitting any personal information to Slimlab.
By submitting any personal information to Slimlabyou provide consent to the processing of your personal information as set out in this Statement.
The provisions of this Statement are subject to mandatory, unalterable provisions of Applicable Laws.
Can this Privacy Statement be amended?
We may amend this Statement from time to time for any of the following reasons:
Security
Credit Card Safety
At Slimlab.co.za, the customer always comes first, and this means 100% security for your online transactions, by using a 128-bit encrypted secure server. We have not had a single case of online credit card fraud reported to us, and this will continue to be the case.
Privacy Terms
When you make an order, we note your name, email address, postal address, and phone number. We will never give your personal information to any other company.
Terms & Conditions
Ordering Process
Pricing & Payment
All items are priced in Rands(R ZAR) and exclude delivery charges which will be applied at checkout before you complete your order. We reserve the right to change prices without notification at any time. Items will be charged at the price which was displayed at the time of the order being made in ZAR. Payments are processed via a Secure Socket Layer (SSL) encrypted channel by PayFast. At no time will your payment details be stored on our own electronic system. Payments will be taken at the time of order acceptance by PayFast. In the event that a payment cannot be processed, the order will not be accepted and will automatically be cancelled. In such an event, please contact us at info@slimlab.co.za.
Delivery
Standard delivery is FREE for orders totalling R500 or more.
We deliver countrywide throughout South Africa!
Orders are dispatched on Tuesdays and Thursdays.
You will receive an email confirming your order is being sent. The email will include the waybill number for tracking the parcel. The Courier Guy is our preferred courier company.
You will receive your parcel 3 –5 working days after dispatch.
We cannot take responsibility for the non-delivery of a dispatch email should your email address be incorrect, or should a 3rd party email server prevent delivery due to spam filters.
It is your responsibility to provide us with full and correct delivery address details.
What to do when you entered the wrong delivery address?
If your order was placed the same day, contact us and supply us with the correct/new address and we will change it for you. If the order was placed more than 1 day prior to your request, unfortunately, you will be charged an additional delivery fee.
If your package is returned to us due to an incorrect or incomplete address, you will be charged the full delivery cost to re-deliver your order to a corrected address. If you are not present at the time of delivery, a delivery note should be left asking you to contact the courier service directly to arrange re-delivery at a convenient time or pick it up in person from the specified location.
We do not deliver to P.O.Boxes.
We will refund you for the value of the products ordered but not for the delivery charge. We cannot be held responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.
We do not ship worldwide at this time, but if you have a parcel you would like delivered to an international location, we will make every effort to get it to you.
Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s) by Slimlab. Any refund will be made in the same form of payment that was used to make the initial purchase. Please note, in all instances Slimlabshall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
Returns/Guarantee Policy
No Quibbles Guarantee – Our returns policy is simple! Our “no quibbles” guarantee means that if for any reason you are unhappy with your purchase or have a change of heart (which is fair enough) you must return it to us unused and in its original condition within 30 days for a prompt replacement, exchange or refund. We reserve the right to refuse a refund on any item, which has been opened, damaged, dirtied, in un-saleable condition or which has not been returned to us in line with the specified return procedure.
Promotional Codes
If you have opted-in to receive information on our products, you may occasionally receive promotion codes or product newsletters from us by e-mail. Promotion Codes can be applied at checkout Promotion Codes have no monetary value and under no circumstances can they be converted into currency. Each code has an expiry date set at our discretion. We reserve the right to modify the expiry date without notification. Promotion Codes cannot be divided into parts. The discount achieved by the use of a Promotion Code must not exceed the total monetary value of the order (excluding delivery costs). Some Promotion Codes will specify a minimum amount to be spent in order to be applied. Promotion Codes cannot be applied past their expiry dates. Any refund made on an order where a Promotion Code was applied will be reduced by the discounted amount. Only one Promotion Code can be used per order.
Complaints Procedure
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*By providing your email address you give us permission to send you our monthly newsletter.
*By providing your email address you give us permission to send you our monthly newsletter.
*By providing your email address you give us permission to send you our monthly newsletter.